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Nearly three years ago, COVID-19 emerged and drastically changed the threat landscape across the world. When the virus began to spread, hotel security teams responded by implementing enhanced cleaning protocols; opening up rooms to house people experiencing homelessness in safer environments than shelters; and shutting down high-risk facilities, such as spas and fitness centers, before the first COVID-19 vaccinations were developed.
As the hospitality industry navigated changing threat levels and regulations regarding COVID-19, organizations also faced the challenge of significant decreases in business and leisure travel. A number of facilities experienced travel losses of up to 90%, and risk professionals around the globe expect business travel recovery to take between one to three years.